StarParent

We are a proud member of the Star Micronics family.

Make every sale, the start of your next sale.

Know Your Customers Better No Matter Your Business Size or Budget

By creating your account, you agree to Star Cloud Services's Terms and Conditions of Use.

ABOUT US

STAR CLOUD SERVICES is a cutting edge IOT Company brand that is blazing new trails in cloud retail services with a growing portfolio of products and services that help retailers solidify their relationships with today’s perpetually connected consumers. Backed by Star Micronics and a deep understanding of consumer usage, STAR CLOUD SERVICES is positioning its cloud platform as an effective methodology for making every sale the start of the next sale.

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WHAT WE DO

We help retailers better engage, activate and retain shoppers by utilizing current printer hardware to its full potential.

HOW WE DO IT

We provide a suite of services to enable retailers to get the most out of shopper data available on receipts.

WHY WE DO IT

In this new age of online competition and the one-handed shopper, improved customer engagement at point of sale is critical to retail success.

OUR SERVICES

By transforming receipt printers into cloud-connected devices, we offer a variety of services to enable retailers to better engage and activate shoppers.

DEVICE MANAGEMENT

The device management tool provides real time status across the installed base of Star Micronics printers.
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The device management tool provides real-time status across the installed base of Star Micronics printers. Paper-empty or unplugged printers are immediately identified with refreshed error status notification on a comprehensive cloud-based dashboard. Real-time status will provide retailers the advantage of identifying issues with a printer such as an open cover or cash drawer, or if the printer is out of paper or unplugged.


ENGAGE NOW

Engage NOW allows retailers to better engage with customers by giving them the ability to communicate relevant information.
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Engage NOW allows retailers to better engage with customers by giving them the ability to communicate relevant information. Retailers can easily provide customers with promotions, discounts, new arrivals and coupons. Engage NOW is secure and easily customizable, providing a highly personal customer connection.


DIGITAL RECEIPTS

AllReceipts™ is a fast, free, and secure digital receipt solution available on all Star Micronics receipt printers.
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AllReceipts™ is a fast, free and secure digital receipt solution available on all Star Micronics receipt printers. AllReceipts™ makes it easy for retailers to offer an anonymous cloud-based digital receipt service in which customers can store and manage receipts on any iOS or Android device without sharing an email address or taking a picture of the receipt. Shoppers can then retrieve digital receipt information quickly via date or retailer. Shoppers can filter receipts by retailer and date making them easy to find.


DATA FACILITATION

Star Cloud has the unique ability to transform shopping receipts into valuable digital transaction data.
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Star Cloud has the unique ability to transform shopping receipts into valuable digital transaction data. Data Facilitation allows retailers to transport that digital receipt data to third party partners or vendors who can offer a wide range of analytic  and shopper engagement services, such as loyalty programs. Through these services, retailers can gain unparalleled information about what, where and when shoppers buy to ultimately increase ROI.


CUSTOMER SURVEY

The Instant Customer Satisfaction Survey feature allows retailers to receive real-time feedback from customers.
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The Instant Customer Satisfaction Survey feature allows retailers to receive real-time feedback from customers. When claiming a digital receipt in the AllReceipts app, customers are prompted to provide feedback on their experience, which is relayed to the retailer’s user-friendly survey dashboard allowing them to see how many customers have claimed receipts and the satisfaction level of the service received. Retailers can use this service to identify issues relating to operations, staffing, service, food quality, and any other reasons for customer dissatisfaction.


RECEIPT FLIP

With Receipt Flip, you can take full advantage of the entire receipt space by customizing the back.
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With RECEIPT FLIP, retailers can take full advantage of the entire receipt space by customizing the back. Yet another way to engage with customers, receipt backs can be used to display terms and conditions, store policies, watermark, promotions and marketing material, and more. Simply upload your content in the dashboard to start getting the most out of your receipts.


INTEGRATED POINT of SALE SOLUTIONS

Take a look at the innovative Point of Sale Solution providers that have integrated Star Cloud Services Digital Receipting and Promotional Services
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POS Solution Providors

Take a look at the innovative Point of Sale Solution providers that have integrated Star Digital Receipting Service with Promotional Tools
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PARTNERS

At Star Cloud Services, our goal is to build an advanced ecosystem of services for retailers. We are in active discussions with many potential partners eager to leverage the more than six million POS printers currently in use. Retailers are showing a strong interest in Star Cloud Services, which we believe will create strong growth opportunities for partners that join the ecosystem. Partner solutions best able to utilize digital transaction data to increase retailer ROI include:

RETAILER OF THE MONTH

Sunshine Daydream

Since 1990, Sunshine Daydream has provided thousands of customers with the things you look for in a store, but can never find. A leading provider of vintage-wear, accessories, music merchandise, candles, tapestries, tie-dyes, incense, and more

MEET OUR TEAM

Kazuyoshi “Kevin” Terao

Kazuyoshi “Kevin” Terao

CEO and President

Kevin Terao serves as the CEO & President for Star Cloud Services. He has more than 25 years of experience working within Star Micronics including roles as Global Marketing Manager and Executive Manager at Star Micronics Japan. Terao holds a Bachelor’s degree in Industrial Engineering from Kanagawa University.

David Salisbury

David Salisbury

VP of Sales & Marketing

For over 25 years, David Salisbury has been leading Star Micronics’ growth and innovation in the world of POS. Currently he is the VP Sales and Marketing at Star Cloud Services, a division of Star Micronics devoted to building an effective cloud platform to help retailers better understand and engage with their customers.

Kenichi Nagai

Kenichi Nagai

CTO

Kenichi Nagai is Star Cloud Services' CTO . He has more than 30 years of experience in Technical Sales, Electronic Circuit and Software Development positions within Star Micronics. Nagai holds a Bachelors degree in Electrical Engineering from Shizuoka University.

Katsuya “Keith” Ideno

Katsuya “Keith” Ideno

Product Manager

Keith Ideno is our Product Manager, responsible for product development with more than 15 years of experience in a variety of sales, marketing, and product development positions. He holds a Bachelor’s degree in Mechanical & Production Engineering and a Master’s degree in Advanced Materials & Science & Technology from Nigata University.

Shinichiro ``Shin`` Suzuki

Shinichiro ``Shin`` Suzuki

Lead Engineer

Shin Suzuki is Star Cloud Services' Lead Engineer, responsible for software development. He has more than 13 years of experience as a software development and electronic circuit designer. Shin holds a Bachelor's degree in Computer Science as well as a Master's degree in Informatics from Shizuoka University.

Toru Kawaharasaki

Toru Kawaharasaki

Chief Engineer

Toru Kawaharasaki is our Chief Engineer, responsible for information security. He has more than 7 years of experience in information systems, the management of internal company servers and official web server within Star Micronics. Kawaharasaki holds a Bachelors degree in computer science & information system from Shizuoka University.

Kazuhiko Nagasawa

Kazuhiko Nagasawa

Software Engineer

Kazuhiko Nagasawa is our Engineer for development of Cloud Server and Android applications. He graduated from the Information Technology college qualified in ORACLE9i Database Oracle MASTER Gold and has more than 20 years of experience.

Open Positions

Open Positions

Sales, Business Dev, Engineering

Star Cloud Services is seeking candidates with a passion for IoT and Retail. Positions in Engineering , Sales and Business Development are currently open so please contact us now!

CONTACT US

FREQUENTLY ASKED QUESTIONS

What is Star Cloud Services’ mission?

Star Cloud Services was built to bring next generation customer engagement solutions to retailers by turning their receipt printers into cloud connected devices.

What is digital transaction data?

Digital transaction data is all of the important sales data that is recorded when customers make a purchase. Anything that appears on a printed receipt is transformed into digital data. This includes what customers buy, when they buy it, how much they buy, what they paid for it and where they purchased it. With this data, retailers can enable services that help better engage, activate and retain shoppers.

Does Star Micronics Cloud work with all Star Micronics printers?

The plan is that all current Star Micronics printers are able to be connected to Star Micronics Cloud including almost any of the Star printers sold for the last 10 years.

Currently Windows 7 8 and 10 based POS software can support the following models

TSP100U,TSP100IIU(eco), TSP100GT, TSP100LAN, TSP100IIIWi-Fi, TSP100IIILAN
MPOP
TSP650II Para/USB/LAN/BT
TSP800II (TSP847) Para/USB/LAN/BT
TSP700II (TSP743) Seri/Para/USB/LAN/BT
FVP10  Para/USB/LAN/BT
SM-L200 Series, SM-S220i Series, SM-S230i Series, SM-T300i Series, SM-T400i Series (plus only for JP market SM-S210i)

Please refer to the driver section for supported models/ interfaces

Please refer to our support page for detailed instructions.

Who does the data belong to?

Shopper data only belongs to the retailer and consumer. Nobody else! Star Cloud Services will never see any of the transaction data and will not share data unless specifically directed to do so. Retailer and shoppers are in complete control of their data.

Is my data safe?

Yes. All data is protected via bank level security to ensure everything stays safe. Data is stored in Microsoft Azure Cloud and nobody has access to that data unless specifically enabled.

What is AllReceipts?

Built by Star Cloud Services, AllReceipts™ is a fast, free, and secure digital receipt solution available on all Star Micronics receipt printers. Other Star Micronics cloud services include  device management, simple survey and more recently the amazing engage NOW function. More information on AllReceipt’s the APP can be found at www.allreceipts.com

LET’S GET TOGETHER

Address : 440 North Wolfe Road, Suite 3061, Sunnyvale CA 94085

Phone : (408) 524 1513

Email : support@starcloudservices.com

Website : starcloudservices.com

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Star Cloud Services Inc., Computer Software Publishers & Developers, Sunnyvale, CA

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