FOR TECHNICAL SUPPORT CALL 1 800 782 7636

FREQUENTLY ASKED QUESTIONS

What is Star Cloud Services’ mission?

Star Cloud Services was built to bring next generation customer engagement solutions to retailers by turning their receipt printers into cloud connected devices.

What is digital transaction data?

Digital transaction data is all of the important sales data that is recorded when customers make a purchase. Anything that appears on a printed receipt is transformed into digital data. This includes what customers buy, when they buy it, how much they buy, what they paid for it and where they purchased it. With this data, retailers can enable services that help better engage, activate and retain shoppers.

Does Star Micronics Cloud work with all Star Micronics printers?

The plan is that all current Star Micronics printers are able to be connected to Star Micronics Cloud including almost any of the Star printers sold for the last 10 years.

Currently Windows 7 8 and 10 based POS software can support the following models

TSP100U,TSP100IIU(eco), TSP100GT, TSP100LAN, TSP100IIIWi-Fi, TSP100IIILAN
MPOP
TSP650II Para/USB/LAN/BT
TSP800II (TSP847) Para/USB/LAN/BT
TSP700II (TSP743) Seri/Para/USB/LAN/BT
FVP10  Para/USB/LAN/BT
SM-L200 Series, SM-S220i Series, SM-S230i Series, SM-T300i Series, SM-T400i Series (plus only for JP market SM-S210i)

Please refer to the driver section for supported models/ interfaces

Please refer to our support page for detailed instructions.

NEW..

We are pleased to announce that many iPAd POS solutions now support AllReceipts.

Check them out here.

Who does the data belong to?

Shopper data only belongs to the retailer and consumer. Nobody else! Star Cloud Services will never see any of the transaction data and will not share data unless specifically directed to do so. Retailer and shoppers are in complete control of their data.

Is my data safe?

Yes. All data is protected via bank level security to ensure everything stays safe. Data is stored in Microsoft Azure Cloud and nobody has access to that data unless specifically enabled.

What is AllReceipts?

Built by Star Cloud Services, AllReceipts™ is a fast, free, and secure digital receipt solution available on all Star Micronics receipt printers. Other Star Micronics cloud services include  device management, simple survey and more recently the amazing engage NOW function. More information on AllReceipt’s the APP can be found at www.allreceipts.com

LET’S GET TOGETHER

Address : 440 North Wolfe Road, Suite 3061, Sunnyvale CA 94085

Phone : (408) 524 1513

Email : support@starcloudservices.com

Website : starcloudservices.com

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MEET OUR TEAM

Kazuyoshi “Kevin” Terao

Kazuyoshi “Kevin” Terao

CEO and President

Kevin Terao serves as the CEO & President for Star Cloud Services. He has more than 25 years of experience working within Star Micronics including roles as Global Marketing Manager and Executive Manager at Star Micronics Japan. Terao holds a Bachelor’s degree in Industrial Engineering from Kanagawa University.

David Salisbury

David Salisbury

VP of Sales & Marketing

For over 25 years, David Salisbury has been leading Star Micronics’ growth and innovation in the world of POS. Currently he is the VP Sales and Marketing at Star Cloud Services, a division of Star Micronics devoted to building an effective cloud platform to help retailers better understand and engage with their customers.

Kenichi Nagai

Kenichi Nagai

CTO

Kenichi Nagai is Star Cloud Services' CTO . He has more than 30 years of experience in Technical Sales, Electronic Circuit and Software Development positions within Star Micronics. Nagai holds a Bachelors degree in Electrical Engineering from Shizuoka University.

Katsuya “Keith” Ideno

Katsuya “Keith” Ideno

Product Manager

Keith Ideno is our Product Manager, responsible for product development with more than 15 years of experience in a variety of sales, marketing, and product development positions. He holds a Bachelor’s degree in Mechanical & Production Engineering and a Master’s degree in Advanced Materials & Science & Technology from Nigata University.

Shinichiro ``Shin`` Suzuki

Shinichiro ``Shin`` Suzuki

Lead Engineer

Shin Suzuki is Star Cloud Services' Lead Engineer, responsible for software development. He has more than 13 years of experience as a software development and electronic circuit designer. Shin holds a Bachelor's degree in Computer Science as well as a Master's degree in Informatics from Shizuoka University.

Toru Kawaharasaki

Toru Kawaharasaki

Chief Engineer

Toru Kawaharasaki is our Chief Engineer, responsible for information security. He has more than 7 years of experience in information systems, the management of internal company servers and official web server within Star Micronics. Kawaharasaki holds a Bachelors degree in computer science & information system from Shizuoka University.

Kazuhiko Nagasawa

Kazuhiko Nagasawa

Software Engineer

Kazuhiko Nagasawa is our Engineer for development of Cloud Server and Android applications. He graduated from the Information Technology college qualified in ORACLE9i Database Oracle MASTER Gold and has more than 20 years of experience.

Mokhtar Fazil

Mokhtar Fazil

Business Development

Mokhtar Fazil heads up our Business Development. With several years of sales experience his responsibilities include developing strategic partnerships with companies seeking to deliver engaging solutions to Physical Retailers Mokhtar holds a Bachelor’s degree in Business Administration from San Jose State University.

Open Positions

Sales, Business Dev, Engineering

Star Cloud Services is seeking candidates with a passion for IoT and Retail. Positions in Engineering , Sales and Business Development are currently open so please contact us now! Take a look at our current open positions.