StarParent

Nós somos um membro orgulhoso da família Star Micronics.

Faça de cada venda, o início da sua próxima venda.

Conheça melhor os seus clientes, independentemente da dimensão do seu negócio ou budget.

Está pronto para abraçar o futuro do retalho?

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ABOUT US

STAR CLOUD SERVICES is a cutting edge IOT Company brand that is blazing new trails in cloud retail services with a growing portfolio of products and services that help retailers solidify their relationships with today’s perpetually connected consumers. Backed by Star Micronics and a deep understanding of consumer usage, STAR CLOUD SERVICES is positioning its cloud platform as an effective methodology for making every sale the start of the next sale.

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WHAT WE DO

We help retailers better engage, activate and retain shoppers by utilizing current printer hardware to its full potential.

HOW WE DO IT

We provide a suite of services to enable retailers to get the most out of shopper data available on receipts.

WHY WE DO IT

In this new age of online competition and the one-handed shopper, improved customer engagement at point of sale is critical to retail success.

OUR SERVICES

By transforming receipt printers into cloud-connected devices, we offer a variety of services to enable retailers to better engage and activate shoppers.

DEVICE MANAGEMENT

A ferramenta de gestão de dispositivos, fornece informação em tempo real, sobre o estado de toda a base instalada de impressoras Star Micronics.
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A ferramenta de gestão de dispositivos, fornece informação em tempo real, sobre o estado de toda a base instalada de impressoras Star Micronics. Impressoras desconectadas ou sem papel, são imediatamente identificados através de uma notificação de erro que é atualizada num painel de controlo baseado na nuvem. O status em tempo real irá proporcionar aos retalhistas, a vantagem de identificar eventuais problemas com a impressora, como uma tampa ou gaveta de dinheiro aberta, ou se a impressora está sem papel ou desconectada.


ENGAGE NOW

Engage NOW é uma conversação dinâmica, segura e privada entre si e o SEU cliente.
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Engage NOW é uma conversação dinâmica, segura e privada entre si e o SEU cliente. Pode fornecer uma ligação para promoções, descontos, novidades e cupões na página de destino Engage NOW. Os compradores que utilizam a app AllReceipts podem tocar no logótipo da loja a partir da sua lista de recibos e ser direcionados para um URL especificado pela loja. Pode atualizar a sua página de destino Engage NOW em qualquer momento e a loja será capaz de ver o novo URL da próxima vez que alguém pedir um recibo.


DIGITAL RECEIPTS

AllReceipts para Recibos digitais.
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AllReceipts para Recibos digitais. A nova e rápida forma dos revendedores oferecerem um serviço de recibo digital utilizando as impressoras de recibo da Star para permitir aos clientes armazenarem de forma digital recibos em equipamentos móveis à sua escolha, bem como fornecer instantaneamente ao revendedor as ferramentas de inquérito ao cliente, análise e gestão de equipamento. Os clientes poderão recolher e armazenar recibos pela Cloud nos seus smart phones ou tablets utilizando a App AllReceipts.


DATA FACILITATION

Star Cloud has the unique ability to transform shopping receipts into valuable digital transaction data.
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Star Cloud has the unique ability to transform shopping receipts into valuable digital transaction data. Data Facilitation allows retailers to transport that digital receipt data to third party partners or vendors who can offer a wide range of analytics and shopper engagement services, such as loyalty programs. Through these services, retailers can gain unparalleled information about what, where and when shoppers buy to ultimately increase ROI.


CUSTOMER SURVEY

Inquérito instantâneo de satisfação do cliente.
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Inquérito instantâneo de satisfação do cliente. A App AllReceipts convida os clientes a responderem imediatamente a um conjunto de ícones facilmente reconhecíveis, para confirmar a qualidade do serviço recebido, antes de pedirem o seu mais recente recibo. Todas as respostas são enviadas para o painel de Inquérito. A ligação entre as Ferramentas de inquérito e Gestão de equipamento irão permitir aos revendedores determinar a estação de ponto de venda exata envolvida e ajudar a realçar questões relacionadas com formação inadequada do pessoal ou atividades possivelmente fraudulentas / criminais.


RECEIPT FLIP

Com Receipt flip , você pode tirar proveito de todo o espaço de recepção , personalizando a parte de trás .
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Com Receipt flip , você pode tirar proveito de todo o espaço de recepção , personalizando a parte de trás . Contudo uma outra maneira de se envolver com seus clientes , costas recibo pode ser usado para exibir seus termos e condições , políticas de loja, marca d’água , promoções e materiais de marketing e muito mais. Basta fazer o upload seu conteúdo no painel de instrumentos para começar a obter o máximo proveito de seus recibos


PARTNERS

At Star Cloud Services, our goal is to build an advanced ecosystem of services for retailers. We are in active discussions with many potential partners eager to leverage the more than six million POS printers currently in use. Retailers are showing a strong interest in Star Cloud Services, which we believe will create strong growth opportunities for partners that join the ecosystem. Partner solutions best able to utilize digital transaction data to increase retailer ROI include:

MEET OUR TEAM

Kazuyoshi “Kevin” Terao

Kazuyoshi “Kevin” Terao

CEO and President

Kevin Terao serves as the CEO & President for Star Cloud Services. He has more than 25 years of experience working within Star Micronics including roles as Global Marketing Manager and Executive Manager at Star Micronics Japan. Terao holds a Bachelor’s degree in Industrial Engineering from Kanagawa University.

David Salisbury

David Salisbury

VP of Sales & Marketing

For over 25 years, David Salisbury has been leading Star Micronics’ growth and innovation in the world of POS. Currently he is the VP Sales and Marketing at Star Cloud Services, a division of Star Micronics devoted to building an effective cloud platform to help retailers better understand and engage with their customers.

Kenichi Nagai

Kenichi Nagai

CTO

Kenichi Nagai is Star Cloud Services' CTO . He has more than 30 years of experience in Technical Sales, Electronic Circuit and Software Development positions within Star Micronics. Nagai holds a Bachelors degree in Electrical Engineering from Shizuoka University.

Katsuya “Keith” Ideno

Katsuya “Keith” Ideno

Product Manager

Keith Ideno is our Product Manager, responsible for product development with more than 15 years of experience in a variety of sales, marketing, and product development positions. He holds a Bachelor’s degree in Mechanical & Production Engineering and a Master’s degree in Advanced Materials & Science & Technology from Nigata University.

Shinichiro ``Shin`` Suzuki

Shinichiro ``Shin`` Suzuki

Lead Engineer

Shin Suzuki is Star Cloud Services' Lead Engineer, responsible for software development. He has more than 13 years of experience as a software development and electronic circuit designer. Shin holds a Bachelor's degree in Computer Science as well as a Master's degree in Informatics from Shizuoka University.

Toru Kawaharasaki

Toru Kawaharasaki

Chief Engineer

Toru Kawaharasaki is our Chief Engineer, responsible for information security. He has more than 7 years of experience in information systems, the management of internal company servers and official web server within Star Micronics. Kawaharasaki holds a Bachelors degree in computer science & information system from Shizuoka University.

Kazuhiko Nagasawa

Kazuhiko Nagasawa

Software Engineer

Kazuhiko Nagasawa is our Engineer for development of Cloud Server and Android applications. He graduated from the Information Technology college qualified in ORACLE9i Database Oracle MASTER Gold and has more than 20 years of experience.

Open Positions

Open Positions

Sales, Business Dev, Engineering

Star Cloud Services is seeking candidates with a passion for IoT and Retail. Positions in Engineering , Sales and Business Development are currently open so please contact us now!

CONTACT US

FREQUENTLY ASKED QUESTIONS

What is Star Cloud Services’ mission?

Star Cloud Services was built to bring next generation customer engagement solutions to retailers by turning their receipt printers into cloud connected devices.

What is digital transaction data?

Digital transaction data is all of the important sales data that is recorded when customers make a purchase. Anything that appears on a printed receipt is transformed into digital data. This includes what customers buy, when they buy it, how much they buy, what they paid for it and where they purchased it. With this data, retailers can enable services that help better engage, activate and retain shoppers.

Does Star Micronics Cloud work with all Star Micronics printers?

The plan is that all current Star Micronics printers are able to be connected to Star Micronics Cloud including almost any of the Star printers sold for the last 10 years.

Currently Windows 7 8 and 10 based POS software can support the following models

TSP100U,TSP100IIU(eco), TSP100GT, TSP100LAN, TSP100IIIWi-Fi, TSP100IIILAN
MPOP
TSP650II Para/USB/LAN/BT
TSP800II (TSP847) Para/USB/LAN/BT
TSP700II (TSP743) Seri/Para/USB/LAN/BT
FVP10  Para/USB/LAN/BT
SM-L200 Series, SM-S220i Series, SM-S230i Series, SM-T300i Series, SM-T400i Series (plus only for JP market SM-S210i)

Please refer to the driver section for supported models/ interfaces

Please refer to our support page for detailed instructions.

Who does the data belong to?

Shopper data only belongs to the retailer and consumer. Nobody else! Star Cloud Services will never see any of the transaction data and will not share data unless specifically directed to do so. Retailer and shoppers are in complete control of their data.

Is my data safe?

Yes. All data is protected via bank level security to ensure everything stays safe. Data is stored in Microsoft Azure Cloud and nobody has access to that data unless specifically enabled.

What is AllReceipts?

Built by Star Cloud Services, AllReceipts™ is a fast, free, and secure digital receipt solution available on all Star Micronics receipt printers. Other Star Micronics cloud services include  device management, simple survey and more recently the amazing engage NOW function. More information on AllReceipt’s the APP can be found at www.allreceipts.com

LET'S GET TOGETHER

Address : 440 North Wolfe Road, Suite 3061, Sunnyvale CA 94085

Phone : (408) 524 1513

Email : support@starcloudservices.com

Website : starcloudservices.com

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Star Cloud Services Inc., Computer Software Publishers & Developers, Sunnyvale, CA

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